TechWhirl (TECHWR-L) is a resource for technical writing and technical communications professionals of all experience levels and in all industries to share their experiences and acquire information.
For two decades, technical communicators have turned to TechWhirl to ask and answer questions about the always-changing world of technical communications, such as tools, skills, career paths, methodologies, and emerging industries. The TechWhirl Archives and magazine, created for, by and about technical writers, offer a wealth of knowledge to everyone with an interest in any aspect of technical communications.
Our department recently developed an in-house software application that is
available to and widely used by other departments in the company. However,
when training was offered to the other departments, many chose to ignore it
and the tech writer who was originally involved in the training and who
developed the on-line now help gets many calls for "How do I. . .?"
The on-line help is thorough and well presented, but many people prefer to
be walked or talked through the typical tasks for the first time. To
minimize the time the tech writer spends on the phone and to make training
available to users at any time, we are considering developing
demonstrations via products like Camtasia (TechSmith) or RoboDemo (ehelp).
That way users could see/hear an explanation of the task they need to do.
Tools we currently use include SnagIt and RoboHelp (HTML2002r2).
What experience do any of you have with either Camtasia or RoboDemo?
Viewlet Builder (Qarbon), according to what I read in the archives, may be
another possibility.
RoboHelp for FrameMaker is a NEW online publishing tool for FrameMaker that
lets you easily single-source content to online Help, intranet, and Web.
The interface is designed for FrameMaker users, so there is little or no
learning curve and no macro language required! Call 800-718-4407 for
competitive pricing or view a live demo at: http://www.ehelp.com/techwr-l3
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