Re: "Too Good" (was: Hi-Tech Company Hasn't Used Tech Writers in Years - Help!)

["Anameier, Christine A - Eagan, MN" <christine -dot- a -dot- anameier -at- usps -dot- gov>]

Somebody wrote:
> One of the design principles we followed was
> to have LOTS of white space in the manuals, so the
> students would have areas where they could take notes.
> The theory is, their making notes next to the key phrases
> in the manual gives them a tighter memory association.
 
Does anyone have any evidence (anecdotal or otherwise) to support or
refute this theory?

I've heard it before, but I'm skeptical. My gut feeling is that the
trainees will either (a) not write anything, and then go back later to
the fragmented thoughts in the manuals and wonder what it all meant; or
(b) write disjointed notes, and then go back later and wonder what it
all meant. 

I'd rather give them something so detailed and complete that they can
use it as reference material later on. If I went back to my notes from
Biology 101, I'm sure they would be gibberish to me now--I scribbled
them hastily in my illegible scrawl while trying to listen to lectures;
but if I went back and reread the textbook, I'd find usable information.


Christine












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