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Subject:RE: Saying "RTFM" out loud (was Everyday [was: Style question: "war dial" ... From:"Anameier, Christine A - Eagan, MN" <christine -dot- a -dot- anameier -at- usps -dot- gov> To:<mlist -at- ca -dot- rainbow -dot- com>, <techwr-l -at- lists -dot- raycomm -dot- com> Date:Fri, 6 Feb 2004 13:54:51 -0600
Kevin wrote:
> Those who are thin of skin will take it to heart, and
> be too embarrassed to make a fuss about having
> failed to use the resources provided. Otherwise, they'll
> helpfully and righteously point out where/how the
> navigation breaks down, and we'll humbly thank them,
> and fix it for the next release.
Don't get me wrong... I don't object to steering users toward the
documentation. I would just rather see that done *after* a kind and
helpful answer is provided. Then the message is "we're here to help,
but you'd be better off checking the docs first" instead of "you
lunkhead!" :)
