RE: Don't say what you CANNOT do in documents

Subject: RE: Don't say what you CANNOT do in documents
From: "Cook, John" <John -dot- Cook -at- camtronics -dot- com>
To: "TECHWR-L" <techwr-l -at- lists -dot- raycomm -dot- com>
Date: Tue, 20 Apr 2004 09:33:17 -0500


. Hi, guys...I'm having a discussion with a product manager. I have a
. Note: that says:
.
. "Note: You cannot build complex queries with multiple
. criteria since there is no way to store a criteria while you
. add another. To create a query using more than one criteria,
. you must first create an activity (see page 23)."
.
. Assuming you know what the terms mean, what are the feelings
. about putting something you cannot do in a document. The PM
. says it gives the wrong impression. I say it doesn't give an
. impression one way or another...it is just an instruction.
.
. BTW..saying to change the functionality is not up for discussion.
.
. John Posada
. Senior Technical Writer
. Isogon Corporation
. http://www.isogon.com
. "Realizing Your Business Goals
. Through Software Asset Management"


There are two things at work, here - how people think, and how something
works. Whenever possible, I prefer to rework things so that the two
criteria aren't in direct conflict. In this case, I'd be tempted to
strike the first sentence, leaving the second.

Regards,

-------------------------------------------
John Cook
Technical Writer
Technical Information Services Group
Camtronics Medical Systems
-------------------------------------------

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