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Subject:Documentation and Training From:John Posada <jposada01 -at- yahoo -dot- com> To:"TECHWR-L" <techwr-l -at- lists -dot- raycomm -dot- com> Date:Wed, 30 Jun 2004 11:00:41 -0700 (PDT)
Hi, guys...Due to the removal of a person at my company, the position
of Manager of Education and Training has become available.
Unfortunatelty, I cannot keep my hand from waving in the air while my
mouth yells "OOh..OOOh...Pick ME Pick ME!" (what can I say...it's a
personality fault I'm working on).
In speaking with my boss, we've been trying to figure out how we can
combine what I do as Manager of Documentation with that position.
The delema I face is that part of the position requires a trainer to
be onsite during the installation when a new customer is signed up.
I guess I'm kinda rambling here...my question is...has anyone been
successful in integrating the two positions? What I'm thinking is
that since we already have Customer Support/Technical Support people
on staff who visit customers a great deal and do training to a
certain degree, what I'd like to do is be the one who creates all
training material and sets the tone/policy on how training is done,
which is then delivered by the CS/TS people.
Does anyone have a similar situation at their place and if so, how
well does it work out?
John Posada
Senior Technical Writer
=====
John Posada, Senior Technical Writer
Barnes&Noble.com
...and everything...is...42
--- Deep Thought
----------------------------------------------- mailto:john -at- tdandw -dot- com, 732-259-2874
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