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Rose Wilcox wrote:
>
> Hello, reading back over several posts about combining documentation and
> training, I saw that several organizations use business people as
> trainers, putting them through train-the-trainer types of courses. Do
> train-the-trainer courses only include the technical and/or business
> topics that the trainers will be teaching, or do they also include
> training-type skills=3F If so, what skill sets do you attempt to include
> in those courses for the non-professional-trainers
Train the Trainer is intended to teach the skills necessary to be a
trainer. Although some companies include subject matter, the train the
trainer courses I have taught have concentrated more on training skills,
such as how to handle different types of trainees (such as
anxious-dependent - i.e., you make it look easy, but I will never be able to
learn it so you need to hold my hand through all of this; the expert - i.e.,
I already know this and there's nothing you can teach me, so I'm going to
sit here and contradict you every chance I get, etc.) and how to move a
trainee from one category to another.
It also includes stuff like using visuals, moving around alot, questioning
techniques (asking a question then selecting someone to answer it; not
asking leading questions, etc.), how to handle questions you don't know the
answers too, evaluation, stating objectives, confirming yourself as an
expert, etc.
As I said, some companies include some technical/business topics, but the
emphasis is on creating better trainers.
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