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kathleen -dot- parrott -at- ngc -dot- com wrote:
> We have found, however, that the actual users are
> not getting the message that the process has changed.
Sounds like a job for a CRM application. Basic functions of CRM may
include:
- Documents published in categorized folders.
- Automatic notification when a document is published or updated.
- Users may subscribe to notifications only from specific folders.
- Users have a user profile where they may specify how/when they want
to be notified. By email? Fax? SMS? Do they want all notifications as
they occur, or do they want a weekly digest?
> and I am also immediately advised when a
> document is published,
Sounds like you have some notification capability in place already -
Can this function be extended to your customers as well?
> but our people don't want to be advised of everything,
> only what pertains to them. How do I find out who THEM is?
CRM would solve this, because your management or sales reps would tell
customers to subscribe to folders/categories that are relevant to them.
Mike O.
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