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> -----Original Message-----
> From: John Posada
> Sent: Wednesday, May 25, 2005 12:29 PM
> To: TECHWR-L
> Subject: Re: Fwd: Acceptance of Mediocre Documentation
>
> There's another reason why. I've been at companies where
> everything documented was run through several levels of
> approval...legal, product management, cost accounting, etc.
> If a word is changed, the process has to start over again.
> There is a cost to the organization.
... which can be mitigated by improving the approval process. It can be
done.
> That's why you need to quantify the cost of the problem. If
> the cost of the problem is not more than the cost of the
> solution, then it doesn't make sense from the perspective of
> the bottom line.
In this case, the problems cascade: Because the approval process is
clumsy and costly, the company accepts substandard documentation, which
in turn hurts Sales and Service.
Dan Goldstein
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