Usability studies and online help

Subject: Usability studies and online help
From: Steven Brown <stevenabrown -at- yahoo -dot- com>
To: "TECHWR-L" <techwr-l -at- lists -dot- techwr-l -dot- com>
Date: Mon, 13 Jun 2005 13:33:53 -0700 (PDT)

I'd like to hear from those of you who've had the
opportunity to conduct or observe usability studies
that involved online help. What did you learn from the
experience? What observations did you make that have
affected the way you write, design, or implement help?

Steven Brown
Technical Writer

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