RE: symbolize roles

Subject: RE: symbolize roles
From: "Katherine Hinchey" <khinchey -at- houston -dot- rr -dot- com>
To: "TECHWR-L" <techwr-l -at- lists -dot- techwr-l -dot- com>
Date: Mon, 27 Jun 2005 08:10:56 -0500

I can understand why you want to do this (it's easier), but why is this
better for your users?

-----Original Message-----
From: bounce-techwr-l-212409 -at- lists -dot- techwr-l -dot- com
[mailto:bounce-techwr-l-212409 -at- lists -dot- techwr-l -dot- com] On Behalf Of
mlist -at- safenet-inc -dot- com
Subject: symbolize roles

However, since the commands or sub-commands that any one role can see
are exactly the same as those commands when seen and used by a higher
role, I want to re-use the same help topics/pages where possible.

Rather than try to work out some scheme where each role gets a
physically different WebHelp, I'd like them all to use the same help,
but I'd provide page-top icons or section-highlighting icons to let them
know if a page applies to their role. If it's just informative stuff
(Concepts) I'd leave out the icons. But for anything operational,
there'd be one, two or three icons at the top of the page, symbolizing
who should bother reading.

Suggestions? Opinions that it's a bad idea in general (give reasons)?



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symbolize roles: From: mlist

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