Footprints software

Subject: Footprints software
From: "Linda Brownstein" <lbrownstein -at- foresightcorp -dot- com>
To: "TECHWR-L" <techwr-l -at- lists -dot- techwr-l -dot- com>
Date: Tue, 19 Jul 2005 16:57:14 -0400


Hi all,

We are looking at a help desk package called Footprints, which looked great
during the demo. Technical support, sales, and marketing will use it, and
the tech writers will be using it as a resource too. It will let us see bug
reports and points of confusion so that we can adjust the docs accordingly.
Also, we will be using it to develop a knowledge base for internal use and
later for our users. Does anyone have experience with this package? What do
you think of it?

Thanks,

Lindalee

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