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Re: Quality

Subject: Re: Quality
From: Lisa Wright <lisawright -at- mail -dot- utexas -dot- edu>
To: "TECHWR-L" <techwr-l -at- lists -dot- techwr-l -dot- com>
Date: Tue, 23 Aug 2005 15:10:16 -0500


IBM has a book called "Developing Quality Technical Information" that defines what quality technical documentation looks like, why those indicators are important, and how you do it. I very much like the writing and agree with what I've read so far. It doesn't talk about performance metrics, I don't think.

<http://www.amazon.com/exec/obidos/tg/detail/-/0131477498/qid=1124827718/sr=2-1/ref=pd_bbs_b_2_1/102-9540503-4476166?v=glance&s=books>

Lisa

Terry Sole wrote:


Can anyone suggest a book or paper that deals with quality and/or performance metrics associated with technical writing. I realize that this is a very contentious issue but I'm looking for a place to start.

Thanks
Terry

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References:
Quality: From: Terry Sole

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