Knowledge Base Guidelines

[Nicole Bogdanovic <NICNRADI -at- shaw -dot- ca>]

Hello all,

I've been asked by our Support Team to help them set up a new Knowledge Database and create guidelines for writing/structuring articles. 

Does anyone have some experience in this area? Can you send me some pointers about what works and what doesn't, any recommended reading/resources, tips and pitfalls, troubleshooting flowchats, etc? 

The intended audience is our software end-users (municipal clerical staff mostly, with low to medium technical knowledge/ability) and our purpose is to help them problem solve on their own. 

Thanks in advance!

~Nicole.


^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^

Now Shipping -- WebWorks ePublisher Pro for Word! Easily create online
Help. And online anything else. Redesigned interface with a new
project-based workflow. Try it today! http://www.webworks.com/techwr-l

Doc-To-Help 2005 now has RoboHelp Converter and HTML Source: Author 
content and configure Help in MS Word or any HTML editor. No 
proprietary editor! *August release. http://www.componentone.com/TECHWRL/DocToHelp2005

---
You are currently subscribed to TECHWR-L as archive -at- infoinfocus -dot- com -dot- 

To unsubscribe send a blank email to 
techwr-l-unsubscribe -at- lists -dot- techwr-l -dot- com
or visit http://lists.techwr-l.com/mailman/options/techwr-l/archive%40infoinfocus.com

Send administrative questions to lisa -at- techwr-l -dot- com -dot-  Visit
http://www.techwr-l.com/techwhirl/ for more resources and info.