Re: Knowledge Base Guidelines

Subject: Re: Knowledge Base Guidelines
From: "Tara Charter" <tara -dot- charter -at- physiciansmutual -dot- com>
To: TECHWR-L <techwr-l -at- lists -dot- techwr-l -dot- com>
Date: Tue, 06 Dec 2005 13:56:38 -0600

yah - i have been tasked with the same thing - help!

Nicole Bogdanovic wrote:

> Hello all,
>
> I've been asked by our Support Team to help them set up a new Knowledge Database and create guidelines for writing/structuring articles.
>
> Does anyone have some experience in this area? Can you send me some pointers about what works and what doesn't, any recommended reading/resources, tips and pitfalls, troubleshooting flowchats, etc?
>
> The intended audience is our software end-users (municipal clerical staff mostly, with low to medium technical knowledge/ability) and our purpose is to help them problem solve on their own.
>
> Thanks in advance!
>
> ~Nicole.
>
> ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
>
> Now Shipping -- WebWorks ePublisher Pro for Word! Easily create online
> Help. And online anything else. Redesigned interface with a new
> project-based workflow. Try it today! http://www.webworks.com/techwr-l
>
> Doc-To-Help 2005 now has RoboHelp Converter and HTML Source: Author
> content and configure Help in MS Word or any HTML editor. No
> proprietary editor! *August release. http://www.componentone.com/TECHWRL/DocToHelp2005
>
> ---
> You are currently subscribed to TECHWR-L as tara -dot- charter -at- physiciansmutual -dot- com -dot-
>
> To unsubscribe send a blank email to
> techwr-l-unsubscribe -at- lists -dot- techwr-l -dot- com
> or visit http://lists.techwr-l.com/mailman/options/techwr-l/tara.charter%40physiciansmutual.com
>
> Send administrative questions to lisa -at- techwr-l -dot- com -dot- Visit
> http://www.techwr-l.com/techwhirl/ for more resources and info.




____________________________________________________________
This message and any attachments are confidential, may contain privileged information, and are intended solely for the recipient named above. If you are not the intended recipient, or a person responsible for delivery to the named recipient, you are notified that any review, distribution, dissemination or copying is prohibited. If you have received this message in error, you should notify the sender by return email and delete the message from your computer system.

^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^

Now Shipping -- WebWorks ePublisher Pro for Word! Easily create online
Help. And online anything else. Redesigned interface with a new
project-based workflow. Try it today! http://www.webworks.com/techwr-l

Doc-To-Help 2005 now has RoboHelp Converter and HTML Source: Author
content and configure Help in MS Word or any HTML editor. No
proprietary editor! *August release. http://www.componentone.com/TECHWRL/DocToHelp2005

---
You are currently subscribed to TECHWR-L as archive -at- infoinfocus -dot- com -dot-

To unsubscribe send a blank email to
techwr-l-unsubscribe -at- lists -dot- techwr-l -dot- com
or visit http://lists.techwr-l.com/mailman/options/techwr-l/archive%40infoinfocus.com

Send administrative questions to lisa -at- techwr-l -dot- com -dot- Visit
http://www.techwr-l.com/techwhirl/ for more resources and info.


Follow-Ups:

References:
Knowledge Base Guidelines: From: Nicole Bogdanovic

Previous by Author: Re: Looking for a good book on "corporate culture"
Next by Author: what are you working on today
Previous by Thread: Re: Knowledge Base Guidelines
Next by Thread: Re: Knowledge Base Guidelines


What this post helpful? Share it with friends and colleagues:


Sponsored Ads