Context Sensitive Help

[cupton -at- syclone -dot- net]

Our web application comes standard with RoboHelp's WebHelp for online
help. We have a customer who is requiring context sensitive help. Our
users are typically novice to intermediate computer users, and in my
experience rarely use the online help. The application is pretty easy, and
they always get on site training and user guides. I'm trying to convince
Sales that the context sensitive help does not add enough value to justify
the extra effort. We would not recover any additional costs over the cost
of the regular WebHelp.

What do you think? Have you encountered this problem before, and how did
you approach the Sales people? The customer?

Thanks in advance,

Carolyn
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