RE: Why marketing should make the user manuals

Subject: RE: Why marketing should make the user manuals
From: "Ankur Parekh" <ankur -at- kenati -dot- com>
To: "TECHWR-L digest" <techwr-l -at- lists -dot- techwr-l -dot- com>, <shl_ctf -at- yahoo -dot- ca>, "TECHWR-L" <techwr-l -at- lists -dot- raycomm -dot- com>
Date: Mon, 4 Sep 2006 11:55:47 +0530

Hi,

Be it "techcom" or "marcom," what we are doing is communicating to a specific target group. What changes is only the flavor, as marketing communication will focus more on "selling" the product, while technical docs focus on the "usage" of an application. Having done (and still enjoying) both the forms of communication, I can say that writers shouldn't restrict themselves to a single form of writing; rather they should extend their skills to multiple forms of commercial writing, as that makes them more versatile and marketable to potential employers.

Besides, if a writer has written tech docs of a product, it becomes a lot easier for him/her to write a sales pitch, as he/she knows the product well. Btw, even tech docs are sometimes used to sell products, as many times clients see the documentation to better understand the product they are evaluating.

Regards,

Ankur Parekh
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