Context-Sensitive Help

Subject: Context-Sensitive Help
From: "James Barrow" <vrfour -at- verizon -dot- net>
To: <techwr-l -at- lists -dot- techwr-l -dot- com>
Date: Sun, 03 Sep 2006 10:04:13 -0700


Happy Labor Day All,

I'm creating context-sensitive help for a software application
(Framemaker/WebWorks).

This app's screens are loaded with fields, toolbars, buttons, etc., with the
toolbar common to all screens.

Per user request, I described the toolbar once in the Introduction chapter.
The features and functionality are described in another chapter. The
reports that can be generated from each screen are all in the Reports
chapter.

My problem? There is only one Help button per screen. What if the user
lands on a screen and wants help understanding the toolbar? What of another
user lands on the same screen and wants help with the fields on that screen?

Where do I place my marker in Frame? I'm having trouble getting my head
around this one.

Thanks,

Jim

^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^

WebWorks ePublisher Pro for Word features support for every major Help
format plus PDF, HTML and more. Flexible, precise, and efficient content
delivery. Try it today! http://www.webworks.com/techwr-l

Easily create HTML or Microsoft Word content and convert to any popular Help file format or printed documentation. Learn more at http://www.DocToHelp.com/TechwrlList

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References:
Re: Why marketing should make the user manuals: From: elecimag

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