RE: Adobe RoboHelp >> Madcap Flare conversion question

Subject: RE: Adobe RoboHelp >> Madcap Flare conversion question
From: "Rowena Hart" <RHart -at- ACDSystems -dot- com>
To: <techwr-l -at- lists -dot- techwr-l -dot- com>
Date: Wed, 25 Oct 2006 15:43:32 -0700

FYI, I *did* find this forum discussion on field-level and windows-level
context-sensitive help:
http://forums.madcapsoftware.com/viewtopic.php?t=1071&postdays=0&postord
er=asc&start=0

It seems that Flare does not support field-level help. The forum
participants suggest creating separate help files for each field
description, or a help topic that describes all of the fields in a
dialog/window. I'd prefer to avoid that kind of topic bloat.

Have any of you found alternative/innovative ways to establish
field-level help, with or without Flare?

Cheers,

Rowena


________________________________

From: Rowena Hart
Sent: Wednesday, October 25, 2006 3:07 PM
To: techwr-l -at- lists -dot- techwr-l -dot- com
Subject: Adobe RoboHelp >> Madcap Flare conversion question


Hi folks,

I have tinkered around trying to troubleshoot a problem related
to the conversion from RoboHelp to Flare. I have also searched the Flare
help and the Flare knowledgebase for a solution, but no luck. So,
esteemed peers, I look to you for guidance.

The Problem
-----------------

Windows-level context-sensitive help works okay between our
application and the CHM I compiled using Flare. However, field-level
help is broken. I can't figure out how to re-establish field-level help.


Troubleshooting So Far
-----------------------------------

Put our header file, CSHelp.h, and the related text file,
CSHelp.txt, in the same project folder (Project | Advanced).
Windows-level help works fine, field-level help is broken and I get the
error message "Cannot open the file C:\....<productname>.chm." (No, the
file is not read-only.)

Copied and pasted the text strings from CSHelp.txt into CSHelp.h
because CSHelp.h is recognized by Flare, plus all of the information in
CSHelp.h is also in <productname>.flali. Didn't work.

Considered that Madcap may have changed the terminology and
researched Aliases and Identifiers. Changed the file extension from
CSHelp.txt to CSHelp.flali and imported the file as an alias. Didn't
work. In the Alias Editor, selected a field-level help ID and clicked
Assign New. Dialog displayed where I can enter an identifier name and
value. Checked *their* field-level help for the dialog but the value can
only be a number.



Any guidance you can provide is greatly appreciated.

Cheers,

Rowena

Rowena Hart
Technical Writer
ACD Systems

T 250.544.6700 x 6784
F 250.544.0291
www.acdsee.com <http://www.acdsee.com/>



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