RE: Quick Start Guide

["Rick Bishop" <rickbishop -at- austin -dot- rr -dot- com>]

 Deb:   We recently deployed 90+ pre-imaged servers. One of the items
included was a Qwik-Start Guide printed on both sides of 11x17 full color in
a bag taped to the top of each server before it was repacked in its box for
shipping. It was all pics with minimal text instructions numbered
sequentially for each pic. Rack installation photos and screen grabs on
cabling, NIC, ip, licensing, etc. Each image had a 3/4 inch black circle in
the center with a big white number in it.
  We had exactly 3 help desk calls out of the project. All 3 were because
the person setting up the server did not unpack the server themselves and
did not get or see the instructional fold-out. Once the Quick-Start guide
was found, the servers went up without a hitch. We did do thorough testing
to verify the content using testers with no sys-admin experience.
Rick

-----Original Message-----
Subject: Quick Start Guide

Hi, I usually just lurk around here, but I have a new project for which I
need some suggestions.
Normally I write online help and printed manuals.  I've been asked for a
'Quick Start Guide' for one of our products.  Does anyone have a suggestion
of where to start? I don't want to put *too much* into it, but I want to
make sure that I hit all of the points that should be in a quick start.
Even a template would be helpful.
Thanks in advance for any and all help.
--
Deb McNally
Windmill International, Inc
Technical Writer / Customer Support

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