RE: Measuring TW Performance (was Documentation Estimates)

["Dan Goldstein" <DGoldstein -at- riverainmedical -dot- com>]

It's company-specific. Here are some examples (identified by initials
only, for anonymity):

* At Company "A," a tech writer working on 
  end-user software documentation might 
  reduce the volume of calls to the Help 
  desk by a certain percentage.

* At Company "B," a tech writer working on 
  an FDA-regulated quality system might 
  reduce the number of observations made 
  during audits.

* At government agency "NASA," a tech 
  writer working on engineering specs might 
  reduce the number of Mars probes that 
  smack into the planet at full speed.

If you can give us more details about your company, we might have ideas
for specific metrics.

> -----Original Message-----
> From: neilson
> 
> Is there one of us who can write up a good case, for 
> presentation to bean counters, er, I mean Managers 
> With Accounting Backgrounds, for the bottom-line 
> economic benefits of employing tech writers?
> 

This message contains confidential information intended only for the use of the addressee(s). If you are not the addressee, or the person responsible for delivering it to the addressee, you are hereby notified that reading, disseminating, distributing, copying, electronic storing or the taking of any action in reliance on the contents of this message is strictly prohibited.  If you have received this message by mistake, please notify us, by replying to the sender, and delete the original message immediately thereafter.  Thank you.

^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^

WebWorks ePublisher Pro for Word features support for every major Help
format plus PDF, HTML and more. Flexible, precise, and efficient content
delivery. Try it today! http://www.webworks.com/techwr-l

Create HTML or Microsoft Word content and convert to Help file formats or
printed documentation. Features include single source authoring, team authoring,
Web-based technology, and PDF output. http://www.DocToHelp.com/TechwrlList

---
You are currently subscribed to TECHWR-L as archive -at- infoinfocus -dot- com -dot- 

To unsubscribe send a blank email to
techwr-l-unsubscribe -at- lists -dot- techwr-l -dot- com
or visit http://lists.techwr-l.com/mailman/options/techwr-l/archive%40infoinfocus.com


To subscribe, send a blank email to techwr-l-join -at- lists -dot- techwr-l -dot- com

Send administrative questions to admin -at- techwr-l -dot- com -dot-  Visit
http://www.techwr-l.com/techwhirl/ for more resources and info.