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Re: Thinking like a user, or sticking to tried and true?

Subject: Re: Thinking like a user, or sticking to tried and true?
From: "Gene Kim-Eng" <techwr -at- genek -dot- com>
To: <sharon -at- anthrobytes -dot- com>, "TECHWR-L" <techwr-l -at- lists -dot- techwr-l -dot- com>
Date: Thu, 21 Dec 2006 08:17:37 -0800

I am certainly not advocating that one should try to write down
to the most uneducated person who might ever pick up a manual.
But if you have done an adequate job of defining your target
audience, then I would say yes, you can and should set that as a
goal in an ideal environment, and then make it one of the things
you start compromising as time and resource pressures are
identified. You never know when you might luck out and find
that some high-powered marketing VP is willing to fight to get
you the additional resources needed to actually do it, why kill
the possibility off before it's even discussed?

Gene Kim-Eng


----- Original Message ----- From: "Sharon Burton" <sharon -at- anthrobytes -dot- com>

At my employer, we have chosen to focus on the intermediate group, as that
gives us the most audience coverage for our efforts. We assume that users
are a bell curve and we can help users up to one standard deviation out in
the docs.

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RE: Thinking like a user, or sticking to tried and true?: From: Sharon Burton

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