TechWhirl (TECHWR-L) is a resource for technical writing and technical communications professionals of all experience levels and in all industries to share their experiences and acquire information.
For two decades, technical communicators have turned to TechWhirl to ask and answer questions about the always-changing world of technical communications, such as tools, skills, career paths, methodologies, and emerging industries. The TechWhirl Archives and magazine, created for, by and about technical writers, offer a wealth of knowledge to everyone with an interest in any aspect of technical communications.
At the major computer manufacturing company where I once worked, I found
that the education department, user groups (both online and face-to-face),
and reader's comment forms were good sources. Customer visits, while
expensive in time and perhaps money, can dramatically improve your "street
cred."
If anybody is writing about your product, for example in product reviews,
that person or organization has done some work to understand user
requirements and how well the product (and product information) meets those
requirements. If not with your company, you might need to obtain
permissions to contact them, but establishing good peer-to-peer
relationships can be well worth the effort.
Bob Stromberg
Greenwich, NY
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