RE: Seven words for seven words

Subject: RE: Seven words for seven words
From: "Eric Thomas" <ethomas -at- ftdi -dot- com>
To: <techwr-l -at- lists -dot- techwr-l -dot- com>
Date: Mon, 15 Jan 2007 14:04:54 -0600

"When the program's perfect, you'll be correct." (two contractions, but
still seven words).

-----Original Message-----
From: techwr-l-bounces+ethomas=ftdi -dot- com -at- lists -dot- techwr-l -dot- com
[mailto:techwr-l-bounces+ethomas=ftdi -dot- com -at- lists -dot- techwr-l -dot- com] On Behalf Of
Dan Goldstein
Sent: Monday, January 15, 2007 9:04 AM
To: techwr-l -at- lists -dot- techwr-l -dot- com
Subject: Seven words for seven words


One of our developers sent an e-mail with the well-worn quote, "User
documentation is only weighed, never read."

I answered: "The second-best possible situation is that when a user calls
Technical Services, Dave or Doug would be able to say: 'OK, please open the
user documentation to page 24 and try following those steps.' If the user
can easily read and follow those steps, gets what s/he needs, and doesn't
call back, we've simultaneously increased our customer satisfaction and
lowered our costs. The best situation, of course, is for the user to be
faced with such an easy and straightforward interface that they never even
make that call. But I'd like the user documentation to be as clear, concise,
correct, and complete as possible -- just in case."

But what I *really* needed was a seven-word response to the glib, seven-word
quote...

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References:
Seven words for seven words: From: Dan Goldstein

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