RE: Starting from scratch

Subject: RE: Starting from scratch
From: "Tariel, Lauren R" <lt34 -at- saclink -dot- csus -dot- edu>
To: <techwr-l -at- lists -dot- techwr-l -dot- com>
Date: Tue, 23 Jan 2007 11:50:29 -0800

"I'm trying to remember the name of an app I used a while back that allowed users to send "tickets" in which they requested a tech writing project, filled out a brief form, and attached any supporting documents."

Are you leaving out any details? Did this app reside on a system with any particular platform? What kind of interface did it have? I imagine that there was a GUI, but was it web-based? Was it driven by any kind of programming language?

My apologies if I missed something.

Lauren

________________________________

From: techwr-l-bounces+lt34=csus -dot- edu -at- lists -dot- techwr-l -dot- com on behalf of James Barrow
Sent: Tue 1/23/2007 6:00 AM
To: techwr-l -at- lists -dot- techwr-l -dot- com
Subject: Starting from scratch



One of the downsides of any new job is the degree to which the client
company is "undocumented". This is my word for when a company is literally
starting from scratch in regards to creating, storing, and sharing
documentation.

The first thing that the company needs is a single-source, content
management system. This list's archives should be able to guide me to the
best system for my company.

What I don't recall seeing is a content management system that also has a
job request feature. I think this would be valuable since I will have many
clients from different sites asking me to complete projects for them (and
most will say that theirs is a priority). I'm trying to remember the name
of an app I used a while back that allowed users to send "tickets" in which
they requested a tech writing project, filled out a brief form, and attached
any supporting documents.

Any ideas?

TIA,

Jim

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Create HTML or Microsoft Word content and convert to Help file formats or
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References:
Starting from scratch: From: James Barrow

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