RE: Happy to be a Tech Writer?

["Gordon McLean" <Gordon -dot- McLean -at- GrahamTechnology -dot- com>]

John Posada wrote:
> previous companies. No-one knows your software as well as your users.
[Disclaimer...everyone frames their opinions by their environments.
My environment is enterprise network software]

I don't know that I buy that. From the perspective of knowing the software
from the inside out, I'd go with customer engineers...the ones that
technically support the larger customer installations. 
-----------

Agreed John. But aren't they still "users" of the software? Our first line
users/customers are deployment staff. They design, configure, build and
install our product for our customers. However from a "Publications team"
point of view, they are our 'users'.

I guess it's a terminology issue then..

[Disclaimer - every post is at risk of differing use of terminology. ;-) ]

Gordon


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