RE: Happy to be a Tech Writer?

[John Posada <jposada01 -at- yahoo -dot- com>]

> Agreed John. But aren't they still "users" of the software? Our
> first line users/customers are deployment staff. They design,
> configure, build and install our product for our customers. 
> However from a "Publications team" point of view, they are
> our 'users'.
> 
> I guess it's a terminology issue then..

I guess, though it would be a stretch. Our Customer Engineers (CEs)
use the software, true, but they also develop custom scripts,
patches, customizations, hot fixes, etc., They are expected to do
these things. Users, OTOH, might create scripts (we have a scripting
language), but not the others and it is not expected of them.

John Posada
Senior Technical Writer

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