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Re: Feedback requested: What doc format do your customers require?
Subject:Re: Feedback requested: What doc format do your customers require? From:Mary Arrotti <mary_arrotti -at- yahoo -dot- com> To:techwr-l -at- lists -dot- techwr-l -dot- com Date:Wed, 25 Apr 2007 13:42:30 -0700 (PDT)
There's a difference between what customers require & what they prefer. And you may work with different types of customers who have different requirements and preferences.
For example, you could have a company as a customer that requires - for auditing purposes - documentation that can be printed. This might be something specified on an RFP. You could satisfy this requirement through a PDF distributed electronically.
However, the end users of your documents (the employees at the company) may prefer to receive printed guides. Electronically-distributed PDFs wouldn't satisfy this preference.
Kevin Amery <kevindamery -at- gmail -dot- com> wrote:
Customers often aren't as impressed by new presentation technology as
we are. Many would still prefer a good old bound manual to pretty much
anything electronic.
---------------------------------
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Check outnew cars at Yahoo! Autos.
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