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Subject:RE: This too is technical communication From:"Dan Goldstein" <DGoldstein -at- riverainmedical -dot- com> To:<techwr-l -at- lists -dot- techwr-l -dot- com> Date:Fri, 1 Jun 2007 10:15:02 -0400
No, no, no, no, no. Quality Assurance does not mean fixing blatant
errors. Quality Assurance means establishing procedures *in advance*
that result in higher product quality.
If you're fixing blatant errors, it means you didn't do a good enough
job of preventing them.
> -----Original Message-----
> From: Chris Borokowski
> Sent: Friday, June 01, 2007 10:07 AM
> To: Condo, Candis; Dan Goldstein; techwr-l -at- lists -dot- techwr-l -dot- com
> Subject: RE: This too is technical communication
>
> QA fixes blatant errors; TWs can prevent them. We have
> to take a view of the process of user using product as
> a whole and make sense of it, where they can correct
> blatant wrongs. Different roles.
>
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