Re: This too is technical communication

["Gene Kim-Eng" <techwr -at- genek -dot- com>]

I think the (rather significant) difference here is that the
information was probably not "missing" because MS'
writers were doing a sloppy job, but because the
company made a concious decision to withhold the
information from outside users.  My guess is that
the "missing" information was in fact documented
somewhere, and that MS' "exasperation" was all 
crocodile tears and part of a continuing effort to not 
release the information.

Gene Kim-Eng


----- Original Message ----- 
From: "John Posada" <jposada01 -at- yahoo -dot- com>
> "EU Competition Commissioner Neelie Kroes told the Guardian that she
> was near the end of her patience. "I don't have eternal life," Kroes
> remarked. "I am not impressed if someone says 90 percent of the
> information is already there when we need 100 percent. It's a jigsaw
> and some parts are missing... In my opinion, this information should
> have been here a couple of months ago."
> 
> Those who have seen Microsoft's documentation have found it lacking.
> For instance, EC regulators pored through several hundred pages
> devoted to descriptions of how to handle errors, but found nothing
> describing how the errors might happen in the first place. An
> exasperated Microsoft offered to license the source code earlier this
> year, but the EC said it wasn't interested, preferring "thorough"
> documentation instead."

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