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-----Original Message-----
From: Leonard C. Porrello
Sent: Thursday, June 26, 2008 12:14 PM
Subject: RE: Tracking Documentation History
> I wouldn't question a customers preferences, but I do wonder if anyone
> knows what value is derived from such a list.
At the current job, we've got a 40 page "What's New" standalone document
that outlines the changes made to the entire documentation set, going
back as far as 2000. It does go out to customers with the updates for
each new software release.
Most of our customers don't upgrade their entire network of systems with
each release. We release the updated software, they might get a copy of
it so they can test and plan before they even think about rolling it out
system-wide. If they don't see a value for their own particular setup,
they're not going to be bothered with an upgrade. When they do upgrade,
it's not uncommon for a customer to be skipping over several released
versions of our software. So, for our customers, there is some value in
seeing what has changed or been added. If our Release Notes did a
better job of product improvements more than defects, I'd love to chuck
the "What's New" document, but that is not the case. Maybe one day
we'll get there.
- V
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