Re: A doozy even for Word (Joe Armstrong)

[beelia <beelia -at- gmail -dot- com>]

I must agree with that. The Microsoft help system is so poor I learned to
just Google when I have a Word problem. Usually I'll find the answer pops up
on the websites of MVPs and/or the more sophisticated users (my favorite is
mousetrax).

On Fri, Oct 31, 2008 at 12:50 PM, <quills -at- airmail -dot- net> wrote:

> And this rather indicates that they didn't understand when they made
> the change how drastic and counter-intuitive it was. Not having
> ADEQUATE documentation for a major GUI change like this is disastrous.
>
> The Word debacle is a prime example of poor user documentation. A
> rather pointed lesson for all technical writers.
>
> Scott
>
> At 2:08 PM -0500 10/31/08, Paul Hanson wrote:
> >I'm truly sorry you have been frustrated with the Office 2007 UI.
> >I've been using their 'roadmap to the kitchen' <reposted again
> >http://tinyurl.com/y85r6y for your convenience> and it has helped me
> >immensely. Their roadmap tells me what drawers to look in for what I
> >need.
> >
> >How long have you been using Word 2007?
> >
> >Paul
> >
> >-----Original Message-----
> >From: voxwoman
> ><snip>
> >My analogy for Word 2007 is that it's like having someone come in and
> clean
> >your kitchen, and they took it upon themselves to rearrange all the
> >cupboards. Everything looks great, but nothing is where you put it. So,
> when
> >you need the tablespoon, or a saucepan, you have to open every single
> drawer
> >and cabinet to find it. You know it's there, but you don't know where it
> is
> >anymore. It's highly frustrating.
> ></snip>
> >^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
> ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
>
> ComponentOne Doc-To-Help 2009 is your all-in-one authoring and publishing
> solution. Author in Doc-To-Help's XML-based editor,  Microsoft Word or
> HTML and publish to the Web, Help systems or printed manuals.
> http://www.doctohelp.com
>
> Help & Manual 5: The complete help authoring tool for individual
> authors and teams. Professional power, intuitive interface. Write
> once, publish to 8 formats. Multi-user authoring and version control!
> http://www.helpandmanual.com/
>
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^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^

ComponentOne Doc-To-Help 2009 is your all-in-one authoring and publishing 
solution. Author in Doc-To-Help's XML-based editor,  Microsoft Word or 
HTML and publish to the Web, Help systems or printed manuals. 
http://www.doctohelp.com

Help & Manual 5: The complete help authoring tool for individual
authors and teams. Professional power, intuitive interface. Write
once, publish to 8 formats. Multi-user authoring and version control! http://www.helpandmanual.com/

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