Online & Offline Doc Help

[Joe Sokohl <jsokohl -at- mac -dot- com>]

Hi all,

I'm in a bit of a quandary. I've been outside of the techwriter world  
specifically for awhile. Today, our global creative director sent me  
this query:

"I have been tasked to take a look at our documentation both printed  
and electronic and refresh the look and feel while remaining inside  
the guidelines of our brand. Do you have any data or know where I can  
find data that focuses on readability? Ex. Sans serif vs. serif, multi  
column vs. single column, color choices, etc. I have spent some time  
doing some online research but have had minimal success. If you have  
any data or could recommend a place online for me to search I would be  
grateful."

Naturally, I gave him the "it depends" and "hire a tech writer" stuff.  
Can y'all help point me to some current sources? I've sent him  
thecontentwrangler.com, uxmatters.com (thanks, Mike Hughes), and  
writersua.com. Also, "Standards of Online Communication" and "Letting  
Go of the Words." Any online stuff specifically would be great.

Thanks,

joe


Joe Sokohl
joe -at- sokohl -dot- com
www.sokohl.com/
IM: joe -at- sokohl -dot- com (MSM)
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