Re: Ever seen a service level agreement for a tech pubs department?

[Milan Davidovic <milan -dot- lists -at- gmail -dot- com>]

On Wed, Feb 11, 2009 at 11:59 AM, Deborah Hemstreet
<dvora -at- tech-challenged -dot- com> wrote:
> I used to work at a company where, for a very long time, my boss was the
> Director of Finance. A project was initiated for there to be Service
> Level Agreements for the secretaries, financial personnel, IT, and tech
> writing - and all other groups in the company.

Your boss initiated it? Did he (or whoever the initiator was) say why
an SLA was desired?

-- 
Milan Davidovic
http://altmilan.blogspot.com
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