RE: Serious follow-up to the automated telephone system thing

["Downing, David" <david -dot- downing -at- fiserv -dot- com>]

From: voxwoman [mailto:voxwoman -at- gmail -dot- com] 
Sent: Monday, March 09, 2009 6:16 PM


I would agree with this point as well, if the information you
painstakingly entered at the beginning of the call was actually
transferred to the human's workstation and you didn't have to repeat
yourself at least once to the call center worker, as what seems to be
the usual procedure for some of the utility companies that I have to
deal with.

-Wendy 

-----------------------

This is what bugs me about calling Social Security. You have to give all
this information to the automated system, and then the live
representative comes on the line and wants it all over again.
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