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Exactly! In your case, Feedback would only be helpful (as I understand it)
to your support site. But potentially very helpful there. You could find out
what people are searching for and what areas no one ever looks at.
(Again, I don't know how the chm part works and urge you al to contact
support and ask)
sharon
Sharon Burton
MadCap Software Product Consultant
Managing your content, one topic at a time
www.anthrobytes.com
951-369-8590
IM: sharonvburton -at- yahoo -dot- com
Twitter: sharonburton
-----Original Message-----
From: techwr-l-bounces+sharon=anthrobytes -dot- com -at- lists -dot- techwr-l -dot- com
[mailto:techwr-l-bounces+sharon=anthrobytes -dot- com -at- lists -dot- techwr-l -dot- com] On
Behalf Of Sara
Sent: Friday, September 25, 2009 10:34 AM
To: TECHWR-L
Subject: Re: Surreptitious reporting...
Jumping in very late, but I think the source of the confusion is here:
> Sharon: The help is hosted on the server you the author put the help
> on.
> Your user voluntarily visits your docs hosted on your server.
>
For my company's product, our help is never installed on *our* server.
It is either installed on the end-user's (that is, the customer's)
desktop (a chm file) or on *the customer's* web server. Our web-based
product is a product that they set up on their own intranet, and the
web-based help gets installed right along with the product. So when
users access the help, they are accessing pages on their own server.
Any monitoring or tracking is all on their end and not something I
would have access to without something sneaky happening. I think that
idea is what people are responding to.
Our support web site of course is hosted by us, so I could see using
something like Feedback to see how users access the online docs we
make available there. But again, this is completely separate from the
product help systems.
Free Software Documentation Project Web Cast: Covers developing Table of
Contents, Context IDs, and Index, as well as Doc-To-Help
2009 tips, tricks, and best practices. http://www.doctohelp.com/SuperPages/Webcasts/
Help & Manual 5: The complete help authoring tool for individual
authors and teams. Professional power, intuitive interface. Write
once, publish to 8 formats. Multi-user authoring and version control! http://www.helpandmanual.com/
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You are currently subscribed to TECHWR-L as sharon -at- anthrobytes -dot- com -dot-
Free Software Documentation Project Web Cast: Covers developing Table of
Contents, Context IDs, and Index, as well as Doc-To-Help
2009 tips, tricks, and best practices. http://www.doctohelp.com/SuperPages/Webcasts/
Help & Manual 5: The complete help authoring tool for individual
authors and teams. Professional power, intuitive interface. Write
once, publish to 8 formats. Multi-user authoring and version control! http://www.helpandmanual.com/
---
You are currently subscribed to TECHWR-L as archive -at- web -dot- techwr-l -dot- com -dot-
