Re: Follow-up to question about getting feedback from users

Subject: Re: Follow-up to question about getting feedback from users
From: quills -at- airmail -dot- net
To: TECHWR-L <techwr-l -at- lists -dot- techwr-l -dot- com>
Date: Fri, 25 Sep 2009 17:14:14 -0500

The main point, that most are missing, seems to be that the privacy laws
of the U.S. are rather lax. If the EULA states that the software will
use Feedback and "Phone home" with the tracking information, that would
cover the U.S. customers, regardless of their druthers.

In the European Union, HOWEVER, they have MUCH stricter privacy laws,
laws that would place a great many practices of companies and
individuals in the U.S. under indictment if they were subject to those laws.

In other words, in the EU you cannot assume that the the "phone home"
feature of Feedback would be legal WITHOUT a positive and active
acceptance of that feature.

If it were in place in a .chm help file associated with a software
product, and installed in a computer in the EU, and it was found to be
active, then the company who made that help file, and MadCap would be
liable under EU law, and subject to both civil and criminal suites.

The moral outrage, the questions of ethical suitability are moot beside
the law.

Scott
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^

Free Software Documentation Project Web Cast: Covers developing Table of
Contents, Context IDs, and Index, as well as Doc-To-Help
2009 tips, tricks, and best practices.
http://www.doctohelp.com/SuperPages/Webcasts/

Help & Manual 5: The complete help authoring tool for individual
authors and teams. Professional power, intuitive interface. Write
once, publish to 8 formats. Multi-user authoring and version control! http://www.helpandmanual.com/

---
You are currently subscribed to TECHWR-L as archive -at- web -dot- techwr-l -dot- com -dot-

To unsubscribe send a blank email to
techwr-l-unsubscribe -at- lists -dot- techwr-l -dot- com
or visit http://lists.techwr-l.com/mailman/options/techwr-l/archive%40web.techwr-l.com


To subscribe, send a blank email to techwr-l-join -at- lists -dot- techwr-l -dot- com

Send administrative questions to admin -at- techwr-l -dot- com -dot- Visit
http://www.techwr-l.com/ for more resources and info.

Please move off-topic discussions to the Chat list, at:
http://lists.techwr-l.com/mailman/listinfo/techwr-l-chat


Follow-Ups:

References:
RE: Follow-up to question about getting feedback from users: From: Combs, Richard
RE: Follow-up to question about getting feedback from users: From: Sharon Burton
RE: Follow-up to question about getting feedback from users: From: Combs, Richard
RE: Follow-up to question about getting feedback from users: From: Boudreaux, Madelyn (GE Healthcare, consultant)
RE: Follow-up to question about getting feedback from users: From: Combs, Richard

Previous by Author: Re: Follow-up to question about getting feedback from users
Next by Author: Re: Follow-up to question about getting feedback from users
Previous by Thread: RE: Follow-up to question about getting feedback from users
Next by Thread: RE: Follow-up to question about getting feedback from users


What this post helpful? Share it with friends and colleagues:


Sponsored Ads