Re: Adobe Acrobat 8 Pro - Activation

[voxwoman <voxwoman -at- gmail -dot- com>]

I haven't had this particular problem (not in a while, anyway). It seems to
be linked to the last Adobe product you installed on your computer. I
learned the hard way that you really must deactivate any Adobe software
(with that capability) prior to removing it, otherwise you'll "lose your
license" - I had several long conversations with Adobe tech support about
deactivation/reactivation when I lost a motherboard and was unable to
deactivate anything.

ISTR that Acrobat likes to be the last (Adobe software) thing installed, so
if you are installing other Adobe products, you need to uninstall/reinstall
Acrobat again when you are finished. This is how things worked years ago,
and the uninstall/reinstall seems to fix these annoyances when they crop up
occasionally.

-Wendy

On Fri, Oct 9, 2009 at 2:11 PM, Rick Stone <rstone75 -at- kc -dot- rr -dot- com> wrote:

> Hi all
>
> I think it may also depend on how Acrobat was installed to begin with.
> For example, I installed the eLearning Suite. I don't use Photoshop so
> elected not to install it. I use Captivate. But when I try to use
> Acrobat it tells me it must be activated and I'm advised that it was
> installed as part of a suite and I should open one of the products in
> the suite, such as Photoshop. HEL-LO! I'm using Captivate that's part of
> the suite. Why is that not sufficient?
>
> Anyhoo, maybe that also accounts for disabled things in activation?
>
> Cheers... Rick :)
>
> Monique Semp wrote:
> > I've been having this problem on and off for a long time.  If you search
> > within the Adobe Acrobat forums (use the actual message that's
> displayed),
> > you'll find lots of entries.  For this reason, I doubt there's much point
> > to calling Adobe.
> >
> > What often fixes it (but frustratingly, not always) is to use open
> Acrobat
> > and use the Help > Repair Acrobat Installation option.  I've also used
> the
> > Acrobat Licensing Repair tool,
> > http://www.adobe.com/support/contact/licensing.html.  It seemed to work
> for
> > a while.
> >
> > It does seem somewhat tied to when the Acrobat writer from a non-Adobe
> > product gets used to create a PDF from apps such as Word.  I don't seem
> to
> > have this problem when I'm working with only Adobe products (such as
> > FrameMaker).
> >
> > Good luck,
> > -Monique
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Free Software Documentation Project Web Cast: Covers developing Table of
Contents, Context IDs, and Index, as well as Doc-To-Help  
2009 tips, tricks, and best practices.
http://www.doctohelp.com/SuperPages/Webcasts/

Help & Manual 5: The complete help authoring tool for individual
authors and teams. Professional power, intuitive interface. Write
once, publish to 8 formats. Multi-user authoring and version control! http://www.helpandmanual.com/

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