RE: Chapter-page numbering, reasons for

[Fred Ridder <docudoc -at- hotmail -dot- com>]

As someone who has worked in positions where I had to provide tech support to customers (sometimes resellers, sometimes end users), I have to disagree with Robert and Leonard. It is pointless to refer someone to the documentation (i.e. tell them to RTFM) without being able to point them to a specific topic that addresses their issue. And unless you have some process in place to ensure that *every* topic has a unique title, the chapter and section numbers that you say have no purpose are in fact extremely useful. You really handicap your support people (assuming that anybody still has people who provide tech support...) if you don't provide some unique way of identifying every topic in the documentation.
-Fred Ridder

 
> Subject: RE: Chapter-page numbering, reasons for
> Date: Thu, 3 Dec 2009 08:48:57 -0800
> From: Leonard -dot- Porrello -at- SoleraTec -dot- com
> To: robert -at- lauriston -dot- com; techwr-l -at- lists -dot- techwr-l -dot- com
> 
> I agree.
> 
> Leonard
> 
> -----Original Message-----
> From: techwr-l-bounces+leonard -dot- porrello=soleratec -dot- com -at- lists -dot- techwr-l -dot- com
> [mailto:techwr-l-bounces+leonard -dot- porrello=soleratec -dot- com -at- lists -dot- techwr-l -dot- c
> om] On Behalf Of Robert Lauriston
> Sent: Thursday, December 03, 2009 8:43 AM
> To: techwr-l -at- lists -dot- techwr-l -dot- com
> Subject: Re: Chapter-page numbering, reasons for
> 
> My preference is to get rid of chapter numbers entirely. I don't see
> any purpose for them.
 		 	   		  
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^

Are you looking for one documentation tool that does it all? Author, 
build, test, and publish your Help files with just one easy-to-use tool.
Try the latest Doc-To-Help 2009 v3 risk-free for 30-days at:
http://www.doctohelp.com/ 

Help & Manual 5: The all-in-one help authoring tool. True single- sourcing -- 
generate 8 different formats and as many different versions as you need 
from just one project. Fast and intuitive.  http://www.helpandmanual.com/

---
You are currently subscribed to TECHWR-L as archive -at- web -dot- techwr-l -dot- com -dot- 

To unsubscribe send a blank email to 
techwr-l-unsubscribe -at- lists -dot- techwr-l -dot- com
or visit http://lists.techwr-l.com/mailman/options/techwr-l/archive%40web.techwr-l.com


To subscribe, send a blank email to techwr-l-join -at- lists -dot- techwr-l -dot- com

Send administrative questions to admin -at- techwr-l -dot- com -dot-  Visit
http://www.techwr-l.com/ for more resources and info. 

Please move off-topic discussions to the Chat list, at:
http://lists.techwr-l.com/mailman/listinfo/techwr-l-chat