Re: RoboHelp 7 and Customer Feedback

[Steven Gaghan <sgaghan12 -at- gmail -dot- com>]

Hi Robert,

You should be able to do what Robert L suggested with a MasterPage in
RoboHelp.

Steve

On Thu, Jan 14, 2010 at 2:19 PM, Robert Courtney <bobsc1 -at- earthlink -dot- net>wrote:

> Robert,
>
> Hadn't thought of that. I know you can put a print link on each RoboHelp
> topic to print just that topic when you select the link. Should be able
> to do the same in RoboHelp for sure.
>
> Thanks for the suggestion.
>
> Robert Courtney
> Technical Writer
> PDSI – Principal Decision Systems International
> O: (800) 850-7374 ext 1283
> F: (714) 703-3000
> E: robertcourtney -at- pdsi-software -dot- com
> www.pdsi-software.com
>
>
> On 1/14/2010 11:07 AM, Robert Lauriston wrote:
> > A really simple low-tech way to do it is to put a mailto link at the
> > bottom and/or top of every topic. I don't know about RoboHelp, but I
> > was able to configure MIF2Go to automatically include the topic HTML
> > file name in the subject line.
> >
> > On Thu, Jan 14, 2010 at 10:50 AM, Robert Courtney<bobsc1 -at- earthlink -dot- net>
>  wrote:
> >
> >> I'm looking at a way to get customer feedback on a webhelp system I'm
> >> developing. I have read the RoboHelp help file and have found I can make
> >> a form in a topic and request feedback. The feedback is then captured on
> >> a server with a DB. That's doable for me. There has to be a better way
> >> to get customer feedback on the help system.
> >>
> >> There is an option for RoboHelp to use their software server and db to
> >> capture help and track statistics.
> >>
> >> I have also been looking at Madcap just out of curiosity to see what
> >> they offer. Not that I am jumping to Madcap anytime soon or ever.
> >>
> >> Any ideas and help would be appreciated.
> >>
> >> Thanks,
> >>
> >> Robert Courtney
> >> Technical Writer
> >> PDSI – Principal Decision Systems International
> >> O: (800) 850-7374 ext 1283
> >> F: (714) 703-3000
> >> E: robertcourtney -at- pdsi-software -dot- com
> >> www.pdsi-software.com
> >>
> >>
> >> On 1/14/2010 10:38 AM, McLauchlan, Kevin wrote:
> >>
> >>>
> >>> First, Missy Smith said:
> >>>
> >>>
> >>>> My new employer wants to make our help system available to our
> >>>> customer to download. What files are needed to create a
> >>>> "portable" help system? Is this still WebHelp?
> >>>>
> >>>>
> >>> ... then she came along with...
> >>>
> >>>
> >>>
> >>>>    Okay, I just came back from my boss' office. She showed me a
> >>>> zip file that they distribute and the customer downloads. The
> >>>> only files it contains is all html files and a folder with
> >>>> images. That's it. She stabs her finger at the monitor and
> >>>> says, "That's what I want."
> >>>>
> >>>>
> >>> Hmm.  Sounds fishy to me.
> >>>
> >>> JUST html and images...
> >>> No CSS?
> >>> No XML or other glue?
> >>>
> >>> There's a reason that RoboHelp and Flare (and others?) WebHelp
> >>> contains a BUNCH more files than just straight html and some
> >>> images.
> >>>
> >>> Those additional files (in a few sub-directories) are what
> >>> makes it _help_ instead of just a collection of html pages.
> >>>
> >>> Things like the Search facility and the ToC, and Index and
> >>> Browse Sequences, etc. are implemented via those other files,
> >>> in addition to the straight html.  Without them, you've got
> >>> some reading material, but you don't have a working, useful
> >>> Help system.
> >>>
> >>> For each of our products, my WebHelp has
> >>>
> >>> /top-directory_named_for_product
> >>>     /Content
> >>>       /somedirnamepeculiartomyproduct
> >>>       /anotherdirname
> >>>       /andanotherdirname
> >>>       /andyetanotherdir
> >>>       /Resources
> >>>          /Images
> >>>     /Data
> >>>       /SkinNewWindow
> >>>       /Skin(mycompanyname)
> >>>     /Skin
> >>>       /Images
> >>>    -startpage.htm
> >>>    -startpage.js
> >>>    -startpage.mcwebhelp
> >>>    -startpage.xml
> >>>    -startpage_CSH.htm
> >>>    -startpage_Left.htm
> >>>
> >>> That gets delivered to the customer in one of three ways:
> >>>
> >>>    - on the software CD/DVD
> >>>    - on a standalone Docs CD that comes along with the software
> >>>    - in a downloadable tarball or zip archive of<see above>.
> >>>
> >>> The customer has the option of running the help directly from
> >>> the CD, or copying the complete structure to their PC hard disk
> >>> and running it from there. (Or they can toss it on a file server,
> >>> but in this form it's not meant to be served by a webserver engine.)
> >>>
> >>> Does what your boss showed you include the functions of a
> >>> usable help system?  Or does the user just open each one by
> >>> filename with their browser, then close it?
> >>>
> >>> The advantage of WebHelp is that it works pretty-much the same
> >>> on Linux or Solaris as it does on Windows.
> >>>
> >>>    - Kevin
> >>>
> >>>
> >>>
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Are you looking for one documentation tool that does it all? Author, 
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Try the latest Doc-To-Help 2009 v3 risk-free for 30-days at:
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Explore CAREER options and paths related to Technical Writing,
learn to create SOFTWARE REQUIREMENTS documents, and
get tips on FUNCTIONAL SPECIFICATION best practices. Free at:
http://www.ModernAnalyst.com

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