Re: What do you do when you don't have anyone with the time toreview andedit your docs

["Gene Kim-Eng" <techwr -at- genek -dot- com>]

If CS is part of the product development/review team, then absolutely I want 
them to review docs.  They are probably the closest I'll get to actual users in 
the absence of beta customers.

If CS doesn't get access to the product until it is a fait accompli (not good, 
but it happens that way more often than it should), I'd ask them anyway.  I 
wouldn't be surprised if they don't see any point in reviewing docs for products 
they haven't seen yet, but in environments like that CS is often where tech 
writers go to find kindred spirits to share lunchtime and happy hour grumble 
sessions about lack of product access and developer support.

Gene Kim-Eng


----- Original Message ----- 
From: "Paul Hanson" <phanson -at- Quintrex -dot- com>
> Do you include your Customer Support dept in your review cycle or is it only 
> Dev and QA?
>
> I include Customer Support but wondered if anyone else does as well.

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