Re: Should the resolved issues section in Release Notes be in the past tense or the present?

["Gene Kim-Eng" <techwr -at- genek -dot- com>]

At the company that still holds my award for the best development-marketing 
relationship I've ever seen, we wrote release notes to refer to new features and 
improvements in present tense and resolved issues/eliminated bugs in past tense, 
to help reinforce the notion in the customer's mind that the issues/bugs 
were...past.

Gene Kim-Eng


----- Original Message ----- 
On Mon, Feb 22, 2010 at 3:43 PM, Praneeta Paradkar <
praneeta_paradkar -at- yahoo -dot- com> wrote:
>
> This is a long raging debate in my team about the tense used for resolved
> issues in the Release Notes document.
>
> I have seen various release notes documents, and my observations are as
> follows:
>
> 1. Present tense is used.
> 2. Past tense is used.
> 3. Present tense is used and the issue is stated in "resolution" form. For
> example, running the ABC script no longer gives the XYZ error.
>
> What is the best way to move forward?

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