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This is what we're doing now. Since our printed "manual" is a pictorial hookup
guide on a foldout card and the rest of the user instructions are displayed on
the products' onboard CGD, CD-installed help or the Web, telling users to
"select <picture of button>" enables even readers who can't read the text to
find the right button by visual pattern-matching, and for localized product we
just need to have images of the translated buttons for the XML to display.
UI-based tech support calls are now at an all-time low.
Gene Kim-Eng
----- Original Message -----
From: "Richard Mateosian" <xrmxrm -at- gmail -dot- com>
> It's clearer not to do so. Otherwise, why not show a screen shot of
> the name in its menu context rather than just a text version of the
> name? These shots would recreate the UI more closely, but they would
> make your manual confusing to read.
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