Re: Open...

Subject: Re: Open...
From: Pro TechWriter <pro -dot- techwriter -at- gmail -dot- com>
To: Gene Kim-Eng <techwr -at- genek -dot- com>
Date: Thu, 18 Nov 2010 13:14:19 -0600

The MMOS also recommends this, if you can use a graphic. There's almost no
misunderstanding a graphic from the user's perspective. Unfortunately, I
have worked several places that did not allow us to do that.

Great suggestion Gene.

PT

On Thu, Nov 18, 2010 at 10:18 AM, Gene Kim-Eng <techwr -at- genek -dot- com> wrote:

> This is what we're doing now. Since our printed "manual" is a pictorial
> hookup
> guide on a foldout card and the rest of the user instructions are displayed
> on
> the products' onboard CGD, CD-installed help or the Web, telling users to
> "select <picture of button>" enables even readers who can't read the text
> to
> find the right button by visual pattern-matching, and for localized product
> we
> just need to have images of the translated buttons for the XML to display.
> UI-based tech support calls are now at an all-time low.
>
> Gene Kim-Eng
>
>
> ----- Original Message -----
> From: "Richard Mateosian" <xrmxrm -at- gmail -dot- com>
> > It's clearer not to do so. Otherwise, why not show a screen shot of
> > the name in its menu context rather than just a text version of the
> > name? These shots would recreate the UI more closely, but they would
> > make your manual confusing to read.
>
> ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
>
> Create and publish documentation through multiple channels with
> Doc-To-Help.
> Choose your authoring formats and get any output you may need. Try
> Doc-To-Help, now with MS SharePoint integration, free for 30-days.
> http://www.doctohelp.com
>
> ---
> You are currently subscribed to TECHWR-L as pro -dot- techwriter -at- gmail -dot- com -dot-
>
> To unsubscribe send a blank email to
> techwr-l-unsubscribe -at- lists -dot- techwr-l -dot- com
> or visit
> http://lists.techwr-l.com/mailman/options/techwr-l/pro.techwriter%40gmail.com
>
>
> To subscribe, send a blank email to techwr-l-join -at- lists -dot- techwr-l -dot- com
>
> Send administrative questions to admin -at- techwr-l -dot- com -dot- Visit
> http://www.techwr-l.com/ for more resources and info.
>
> Please move off-topic discussions to the Chat list, at:
> http://lists.techwr-l.com/mailman/listinfo/techwr-l-chat
>
>
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^

Create and publish documentation through multiple channels with Doc-To-Help.
Choose your authoring formats and get any output you may need. Try
Doc-To-Help, now with MS SharePoint integration, free for 30-days.
http://www.doctohelp.com

---
You are currently subscribed to TECHWR-L as archive -at- web -dot- techwr-l -dot- com -dot-

To unsubscribe send a blank email to
techwr-l-unsubscribe -at- lists -dot- techwr-l -dot- com
or visit http://lists.techwr-l.com/mailman/options/techwr-l/archive%40web.techwr-l.com


To subscribe, send a blank email to techwr-l-join -at- lists -dot- techwr-l -dot- com

Send administrative questions to admin -at- techwr-l -dot- com -dot- Visit
http://www.techwr-l.com/ for more resources and info.

Please move off-topic discussions to the Chat list, at:
http://lists.techwr-l.com/mailman/listinfo/techwr-l-chat


References:
Open...: From: Anon TWer
Re: Open...: From: Richard Mateosian
Re: Open...: From: kafkascampi
Re: Open...: From: Tony Chung
Re: Open...: From: Richard Mateosian
Re: Open...: From: Gene Kim-Eng

Previous by Author: Re: Open...
Next by Author: Re: Open...
Previous by Thread: Re: Open...
Next by Thread: Re: Open...


What this post helpful? Share it with friends and colleagues:


Sponsored Ads