Re: if you had 60 seconds to evaluate a support web page, what would you look for

['Technical Writing Plus' <doc-x -at- earthlink -dot- net>]

ohn, Gotcha. Gene's and Jim Pinkham's responses seemed to be pretty good, to me. Those responses, and mine, are going to be, probably, too general in nature for your short-term needs. 

Human contact, and good navigation, are very important.

But I suspect that you are hoping to get more detailed QA treatments and analyses that relate to the stuff that you described. 

Perhaps someone on this list has that kind of experience and will give you his or her take, in the next few hours. 

There  are other lists that relate to QA, Human Factors, and Usability, but I do not know what they might be called. 

Jim Jones

-----Original Message-----
>From: John Posada <jposada99 -at- gmail -dot- com>
>Sent: Dec 21, 2010 12:28 PM

...of customer comments
>5 more criteria
>
>I aappreciate the other stuff I should consider, but I have a over 500
>manhours in this already and while I know what I was asking for was
>strange, it is what I need at this point in the project....
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