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From: techwr-l-bounces+ccardimon=m-s-g -dot- com -at- lists -dot- techwr-l -dot- com [mailto:techwr-l-bounces+ccardimon=m-s-g -dot- com -at- lists -dot- techwr-l -dot- com] On Behalf Of Robert Lauriston
Sent: Friday, July 22, 2011 1:02 PM
To: techwr-l -at- lists -dot- techwr-l -dot- com
Subject: Re: Evaluation Process - HATs
Wow, you think Flare's help is excellent? I'd say around two-thirds of
the time when I'm doing something for the first time I can't find
instructions in the help and end up searching or posting on the
forums. And a significant fraction of my posts on the forums end up
with no solution other than filing a bug report / feature request.
The topic on hooking up CSH is one of the good ones, I passed that
along to a developer and it worked the first time around. Which makes
sense to me: MadCap seems like a developer-driven company, and Flare
development seems driven more by what they think would be fun to code
rather than by the real-world problems of tech writers.
I haven't used RoboHelp in quite a while, but the two companies do
seem to make similar mistakes. E.g. they both have track-changes
markup, but neither will let you output that markup to a PDF or Word
document so you can pass it along to reviewers who don't have Flare or
RoboHelp.
On Fri, Jul 22, 2011 at 8:16 AM, Julie Stickler <jstickler -at- gmail -dot- com> wrote:
> Flare's Help is excellent, and includes topics for developers (as in,
> here's how you hook up context sensitive help). I've never dealt with
> Madcap support, never needed to. I love the MadCap forums, and can
> often answer my own questions with a little research.
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
Create and publish documentation through multiple channels with Doc-To-Help.
Choose your authoring formats and get any output you may need. Try
Doc-To-Help, now with MS SharePoint integration, free for 30-days. http://www.doctohelp.com
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^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
Create and publish documentation through multiple channels with Doc-To-Help.
Choose your authoring formats and get any output you may need. Try
Doc-To-Help, now with MS SharePoint integration, free for 30-days. http://www.doctohelp.com
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