Re: Ideas for Help 2.0

Subject: Re: Ideas for Help 2.0
From: Roger Goodman <reg4roger -at- gmail -dot- com>
To: techwr-l -at- lists -dot- techwr-l -dot- com
Date: Tue, 24 Jan 2012 15:44:32 +0530

Hi,

Thanks to everyone for your inputs. Will read your inputs again and come
back with my decision. Thanks again for your time.

Regards,
Roger


On Sat, Jan 14, 2012 at 6:12 AM, Michael West <mike -dot- west -at- bigpond -dot- com> wrote:

> Someone who describes a user guide as "boring" fails to understand the
> purpose of a user guide - which is not to entertain, but to provide clear,
> concise instructions for accomplishing specific tasks.
>
> There are numerous ways in which a user guide can fail, but none of them
> involve a lack of awesomeness. A guide (whether on paper or online) either
> answers my questions clearly, quickly and efficiently, or it doesn't. That
> is all.
>
> It sounds like what you or your boss are after is slick marketing
> collateral, which is fine, but when they need help, people are neither
> looking for nor interested in a "kickass" experience. They want useful
> answers rather than BS.
>
> Mike West
>
> -----Original Message-----
>
> >Hi,
> >
> >We are developing an enterprise social platform for our company, which
> will
> >have features such as microblog, blog, wiki, Q&A, video, groups, etc.
> >
> >My boss wants a kickass help - not the boring user guides or HTML help or
> >Web help.
> >
> >Seeking your inputs to create evolved help, which I would like to call as
> >Help 2.0.
>
> >Would appreciate if you could share your thoughts. Thank you for your
> time.
>
>
> ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
>
> Create and publish documentation through multiple channels with
> Doc-To-Help.
> Choose your authoring formats and get any output you may need. Try
> Doc-To-Help, now with MS SharePoint integration, free for 30-days.
> http://www.doctohelp.com
>
> ---
> You are currently subscribed to TECHWR-L as reg4roger -at- gmail -dot- com -dot-
>
> To unsubscribe send a blank email to
> techwr-l-leave -at- lists -dot- techwr-l -dot- com
> or visit
> http://lists.techwr-l.com/mailman/options/techwr-l/reg4roger%40gmail.com
>
>
> To subscribe, send a blank email to techwr-l-join -at- lists -dot- techwr-l -dot- com
>
> Send administrative questions to admin -at- techwr-l -dot- com -dot- Visit
> http://www.techwhirl.com/email-discussion-groups/ for more resources and
> info.
>
> Looking for articles on Technical Communications? Head over to our online
> magazine at http://techwhirl.com
>
> Looking for the archived Techwr-l email discussions? Search our public
> email archives @ http://techwr-l.com/archives
>
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^

Create and publish documentation through multiple channels with Doc-To-Help.
Choose your authoring formats and get any output you may need. Try
Doc-To-Help, now with MS SharePoint integration, free for 30-days.
http://www.doctohelp.com

---
You are currently subscribed to TECHWR-L as archive -at- web -dot- techwr-l -dot- com -dot-

To unsubscribe send a blank email to
techwr-l-leave -at- lists -dot- techwr-l -dot- com
or visit http://lists.techwr-l.com/mailman/options/techwr-l/archive%40web.techwr-l.com


To subscribe, send a blank email to techwr-l-join -at- lists -dot- techwr-l -dot- com

Send administrative questions to admin -at- techwr-l -dot- com -dot- Visit
http://www.techwhirl.com/email-discussion-groups/ for more resources and info.

Looking for articles on Technical Communications? Head over to our online magazine at http://techwhirl.com

Looking for the archived Techwr-l email discussions? Search our public email archives @ http://techwr-l.com/archives


References:
RE: Ideas for Help 2.0: From: Michael West

Previous by Author: Ideas for Help 2.0
Next by Author: [no subject]
Previous by Thread: RE: Ideas for Help 2.0
Next by Thread: Wondershare's PDF-to-Word Converter


What this post helpful? Share it with friends and colleagues:


Sponsored Ads