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Subject:Re: a good book on ISO documentation? From:"Peter Neilson" <neilson -at- windstream -dot- net> To:techwr-l <techwr-l -at- lists -dot- techwr-l -dot- com> Date:Thu, 26 Apr 2012 21:14:58 -0400
ISO 9000 is good for documentation people, but not necessarily for
business. Apparently many formerly ISO-compliant companies have now dumped
the stuff.
One of the difficulties is that it tends to replace inspection with
documentation.
My wife the quality engineer has seen this scenario:
"Hi, I'm the ISO-9000 inspector for HJKLMNP Co."
-- "Pleased to meet you."
"So do you have the required ISO documents for the stuff you sell us?"
-- "Right here." (Gee, they're last year's. I hope he doesn't look too
closely at them.)
"Excellent. What do you say we go to lunch?"
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