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... or someone could try asking the customer what they expect. You said that these systems cost millions of dollars, right?
-----Original Message-----
From: Kathleen MacDowell
Sent: Wednesday, January 22, 2014 11:08 AM
To: Lippincott, Richard
Cc: Techwr-l List (techwr-l -at- lists -dot- techwr-l -dot- com)
Subject: Re: FW: Usability Studies and Manual Organization
Given the points you've made, I think there's a decent case for legal issues if an appendix is used, not to mention your valid argument about what the customer should expect...
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