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Re: FW: Getting users to RTFM

Subject: Re: FW: Getting users to RTFM
From: Gene Kim-Eng <techwr -at- genek -dot- com>
To: Peter Neilson <neilson -at- windstream -dot- net>, techwr-l -at- lists -dot- techwr-l -dot- com
Date: Tue, 16 Sep 2014 21:00:27 -0700

Most commonly, product comes with some period of "free" phone support, with the clock starting with your first call. After that a paid service contract/subscription is required for continued phone support.

Gene Kim-Eng


On 9/16/2014 6:37 PM, Peter Neilson wrote:



I wonder if any company actually does that?


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References:
FW: Getting users to RTFM: From: David Tinsley
Re: FW: Getting users to RTFM: From: Gene Kim-Eng
Re: FW: Getting users to RTFM: From: Peter Neilson

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