[Author Prev][Author Next][Thread Prev][Thread Next]
[Author Index (this month)][Thread Index (this month)][Top of Archive]

Re: FW: Getting users to RTFM

Subject: Re: FW: Getting users to RTFM
From: Gene Kim-Eng <techwr -at- genek -dot- com>
To: David Tinsley <dtinsley -at- ndigital -dot- com>, "techwr-l -at- lists -dot- techwr-l -dot- com" <techwr-l -at- lists -dot- techwr-l -dot- com>
Date: Tue, 16 Sep 2014 17:45:52 -0700

Charge for tech support.

Gene Kim-Eng


On 9/16/2014 9:13 AM, David Tinsley wrote:

The manuals do contain all the information needed, but it seems the customers would rather pick up the phone to tech support. We have been brainstorming ways of making it less intimidating for the customer to find information in the manuals.


^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
Read about how Georgia System Operation Corporation improved teamwork, communication, and efficiency using Doc-To-Help | http://bit.ly/1lRPd2l

^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^

You are currently subscribed to TECHWR-L as archive -at- web -dot- techwr-l -dot- com -dot-
To unsubscribe send a blank email to
techwr-l-leave -at- lists -dot- techwr-l -dot- com


Send administrative questions to admin -at- techwr-l -dot- com -dot- Visit
http://www.techwhirl.com/email-discussion-groups/ for more resources and info.

Looking for articles on Technical Communications? Head over to our online magazine at http://techwhirl.com

Looking for the archived Techwr-l email discussions? Search our public email archives @ http://techwr-l.com/archives

Follow-Ups:

References:
FW: Getting users to RTFM: From: David Tinsley

Previous by Author: Re: Stupid Word Tricks
Next by Author: Re: FW: Getting users to RTFM
Previous by Thread: Re: FW: Getting users to RTFM
Next by Thread: Re: FW: Getting users to RTFM

[Top of Archive] | [Author Index (this month)] | [Thread Index (this month)]

What this post helpful? Share it with friends and colleagues:

Sponsored Ads